I am sure there is not one of us who has not asked for a refund for a product we purchased through Clickbank simply because it wasn’t quite what we wanted or it was just a crappy product. In my case, it didn’t have a few features I was wanting.
The other day, I asked for a refund for a product and was shocked at the response I got from the vendor. I won’t be naming any names or the product, but here’s what happened.
I was searching for a product to help me with videos (to put it easy). After my purchase, I found out the product didn’t have some features that another product did have and was very important to my online business. So I bought the other product and requested I get a refund on my first product.
Here’s how the conversation went..
I decided to go with ——– as it —— and offers the option to —- and ——— please refund. Thanks.. it’s a great product, just doesn’t quite offer the features I was needing.
Here was the vendors reply…
Chris, you love getting free products by asking for refunds.
Can you believe that? Don’t get me wrong.. I understand there is a big issue with people buying things on Clickbank then asking for a refund. This has been going on for a very long time. But I wonder.. does this vendor talk this way to all his customers? What would happen if Wal-Mart done that?
I was not upset at what he said, but I WAS upset because he treated a customer this way! I have several products on Clickbank and have NEVER said anything like that to them if they purchased and asked for a refund as I know it’s part of the business you have to deal with. If nothing else, use some kind of a license script so the tool can be deactivated after the refund.
Ok, so here was my reply..
If that was the case, I would not have bought your —— either! If that’s your thoughts towards your customers, then you won’t be seeing anymore purchases from me..
Have you never returned anything because you found something that fit your needs better?
I’m a full time affiliate marketer and have promoted your products to my list and my website visitors, but saying what you did was VERY offensive.. I had uninstalled your plugin before I even requested a refund!
Making assumptions and saying things like that will get you a really bad name in this business.. I know.. I’ve been in it since 2000.
Please refund my money.. and don’t expect anymore hops from me..
I know.. maybe a little harsh. What really got me was I had just purchased a product from this vendor like a week before this one.. so I guess you could say that I was a repeat customer. I don’t know about you, but a repeat customer is EXTREMELY valuable to most vendors. I RARELY ask for refunds and when I did and got that response, I had to let him know exactly how I felt..
So here is how he replied back..
Chris, spare me the drama.
If you have been around for so long, and promoting my stuff, etc, then why are you using Clickbank as a support desk, when you bloody know where my support desk is.
No, I do not refund a product that works according to the salespage. A say it like it is. You are only upset because I saw what you are up to.
I really don’t care if you promote any of my products any more. I actually prefer that you do not. You know how to refund with cb, as in your own words, you’ve been around since 2000. Just get a refund, and enjoy the free product that was my labour.
I don’t know.. maybe he was just having a bad day, I just know that I would NEVER treat one of my customers this way, especially one that has previously bought and would have probably bought more future products.
Here’s how I ended the conversation..
I am not upset, but I don’t understand why you are so upset with me. I rarely ask for refunds for products I buy which is why I HAVE NOT requested a refund for ———. It’s one of the best ——- plugins I have used and the graphics are amazing.
Even though I uninstalled ——- and am now using ——–, I will keep your product and NOT ask for a refund. I just hope that in the future, you don’t treat other customers as you have me.
So, here’s the moral of this conversation. If you want to lose repeat customers, follow the example this vendor laid out.
Please let me know your thoughts below..